Patient Information

Our Office Policies

We have your convenience in mind. With the NEW online patient registration portal you can fill out your patient registration any time of day. Registering online will save time when you arrive for your appointment. This will ensure that you are seen as quickly as possible when you arrive for your appointment. Registration only takes about 10 minutes. Before you start the registration process, have your medical and vision insurance cards at hand. Fill out the information as accurately and completely as possible. You must fill out all required fields for the registration process to be complete. If you have any questions call our office at 860-855-3135.

Office Hours

For information or to schedule an appointment, please call us at 860-855-3135.

Appointments/Cancellations

With the exception of serious emergencies, it is expected that you keep all of your appointments. If you need to reschedule an appointment we require 24 hours notice. In such a case, please call our office and arrange for a make-up appointment with one of our patient care coordinators.

 We understand that your schedule may change and that emergencies arise. If you are unable to keep your appointment, we ask that you provide us with 24-hour notice. Please extend us this courtesy so that other patients may be seen. There will be a 40$ fee charge for cancellations with less than 24 hrs notice.

Emergencies

Our office provides on-call service for emergencies. Call 860-855-3135 so that the physician on call can be contacted.

We provide 24-hour emergency coverage for our primary care patients. If you have an emergency after office hours, call our office at 860-315-1198 or our answering service at 860-315-1198. The answering service will take your message and contact a covering physician immediately.

Payment

The Family Health Care & Walk In Center accepts cash and personal checks as well as the following credit cards:

• Visa
• MasterCard
• American Express
• Discover

We also accept these payment options :

• Care Credit

All co-payments and deductibles are due at the time of service. This includes payment for any testing done in our office. We accept cash, check, Visa, MasterCard, American Express and Discover credit cards.

Patient Forms

The Family Health Care & Walk In Center provides our patients with office forms for your convenience. We recommend you print and fill these forms prior to your appointment to save time.

• Patient Registration
• Medical History
• X-ray Records Release
• HIPAA Compliance
• Consent
• Financial Agreement

Note: These files are in PDF format. If you do not have Adobe® Reader® on your computer, you can download it for free by clicking here.